Lucknow Metro train operate from 6:00 AM to 10:00 PM.
Three types of fare media are available; Single Journey Tokens, GoSmart cards and Tourist Cards.
Across all ticketing windows and Ticket Vending Machines (TVMs) at all Metro stations.
The token remains valid for whole day from the station of purchase.
The maximum travel time limit is 90 minutes for a single (onward journey). After expiry of travel time a penalty @Rs.10/- per hour subject to maximum of Rs.50 will be charged.
Yes, by dropping token into exit gate slot within 20 minutes after entry. After expiry of the time limit a penalty @Rs.10/ per hour subject to maximum of Rs.50/- will be charged.
No, this facility is not available at present.
An unused token is refundable at full amount from token purchase station only, within 30 minutes of purchase of token. Partially used tokens can be refunded in exceptional cases, like disruption in service, unusual delay in train running due to incident/accident.
No refund of balance fare is admissible.
Yes, if you are token holder, the additional fare for extended journey (fare for new destination-fare for original destination) has to be paid at customer care centre of destination station before making an exit from AFC gates.
You should approach Customer Care Centre at your destination station. You will be treated without Token & shall be charged (*Max. Fare + Rs 50/-), after this paid exit token shall be issued to make exit. In case later on passenger approaches that CST is recovered, no refund is permissible & token shall be confiscated.
Customer should Contact Customer Care Centre with token/card for assistance.
A Smart Card is special type of ticket and used for multiple journeys. The use of smart card
Save time in purchase of token
Avoid standing in queue for purchase of token
Avail 10% discount on every journey
One can enter & exit from any station
After registration free Wi-Fi can be availed at stations after entering in paid area.
A GoSmart Card is a contactless smart card. You just place your GoSmart Card on the reader of AFC gate, it will automatically validate the card, and deduct the correct fare for the journey at the station of exit.
Go Smart Card can be purchased from Customer Care Centre of any Station.
One can purchase cards/tokens from the counter at metro stations only, Facility for online recharge of smart card is available through LMRC website.
No document/proof is required.
Yes, it is not a personalized card. You may purchase smart card for your family member, friend or any other person.
Only one person is authorized to travel on one smart card at a time.
A GoSmart Card is valid for 1 years from date of last recharge
A discount of 10% in fare on every journey is available.
A GoSmart Card can be purchased at a Security Deposit (refundable*) of Rs 100/- and a value of Rs 100/-i.e. a Smart Card can be purchased at a minimum cost of Rs 200/-.
Yes, IN LMRC – The maximum permissible store value limit on a Smart Cards is Rs 2000/-
The balance available on a GoSmart Card can be checked at Ticket Reader available on all Customer Care Centres of Metro Station.
A minimum balance equivalent to minimum fare (presently Rs 10/-) is required to enter in station for travelling purpose. The customer can travel up to his desired destination. The difference in the fare & available balance will be recorded in his card which will be automatically adjusted upon next recharge or from security deposit during refund.
While entering wait for your turn, then show your card at the entry gate sensor and enter when flaps are open. At destination, while exiting wait for your turn, show your card over exit gate sensor and exit when flaps are open. Every valid entry is to be followed by valid exit. In case of entry/exit mismatch, penalty/surcharge of Rs 30 will be charged.
The balance amount available on GoSmart Card is refundable from Customer Care Centre of any station.
Yes, security deposit is refundable if the card readable by the system. If the card is not readable and damaged, security deposit amount will not be refunded.
Yes, A fare of Rs 10/- will be deducted from GoSmart Card.
Yes, the balance amount in Smart card can be obtained from any station.
It is possible that the chip of Smart Card becomes unreadable in the system. In such cases the refund of the balance amount can be collected after seven working days from the same station where it was deposited. A message to collect your balance shall be sent to your registered mobile number.
It is possible that the chip of the Smart Card has become unreadable on account of physical damage to it.
Smart Card has an electronic chip inside it. When chip is damaged or defective, the card will not work.
Smart card should be handled with care. Don’t expose them to extreme temperatures, moisten, bend or keep near the magnets.
Yes, if it requires any adjustment on account of mismatch (errors). 10% discount is not available on the purchase of tokens (single journey) through GoSmart card also.
No, as it is not a personal card.
No, but by using Smart Cards, a passenger can avail a discount of 10% on every journey.
Children below 3 feet (90 cms) height are allowed to travel free if accompanied by an adult. Children above 3 feet (90 cms) will be charged full fare.
Tourist cards are special fare products designed for tourist in the city. The tourist card offers unlimited rides on Metro for a specified duration. There are two types of tourist cards available:
One day tourist card (Rs. 200)
Three day tourist card (Rs. 350)
A Tourist Card can be purchased from Customer Care Centre of any Station. One day validity tourist cards can be purchased for Rs 200/- and three day validity tourist card can be purchased at Rs 350/- out of which security deposit of Rs 100/- is refundable.
Rs 100 only.
Unlimited rides for the day of purchase on one day validity tourist cards and unlimited rides for three days on three days validity tourist cards.
No.
Irrespective of use, only security deposit (Rs 100/-) amount will be refundable.
Please inform the nearest Security personal, metro employee or UP Police for prompt action or call LMRC helpline.
Passenger Emergency Intercom (PEI) button are provided on every alternate door of Metro Train. By operation of PEA, the problem can be informed to Train Operator which in turn will inform to the next station to provide /arrange prompt medical assistance. Caution: Misuse of PEI is a punishable offence with a penalty of Rs. 1000/- and /or imprisonment up to 1 year.
While entering a station contact Customer Care Centre / Security Guards and ask for assistance. Staff will help you in getting wheel chair at entry and exit station.
No toilet facility is available in Metro Trains however toilet facilities are available free of cost at metro stations in paid area for the commuters.
First Aid facility is available at all stations. For emergency, ambulance service is arranged through calling 108 ambulance services for sick passengers.
Luggage up to a maximum weight of 15 Kg and dimensions of up to 60 cm x 45 cm x 25 cm is permitted with a commuter.
Metro train timings are from 6 AM to 10 PM. However, last train timings can be enquired from Customer Care Centre of all Metro stations.
When entering the system, customers should hold their children and fold strollers.
Do not try to carry a stroller with a child in it up or down stairways or escalators and avoid pushing.
Yes, It is required if you purchase token (s) or any adjustment is required in your smart card.
1. Stay away from Yellow line
2. Form Queue
3. Allow passengers to de-board first
4. Allow children, differently abled infirm passengers to board the train first.
5. Now, board the train.
1. The requests for scheduling educational/awareness group ride (paid), must be sent to prolmrc@gmail.com or call 0522- 2304014 (Office reception) for more information.
2. There is no provision of free metro ride.
3. For special permissions to organise group metro ride which requires presence of a dedicated team of metro officials and security staff, it’s mandatory to take the metro ride to a minimum of 5 stations.
4. The 3ft height rule which exempts passengers of height less than 3ft from purchasing tokens for metro ride isn’t applicable on group rides organised from schools/pre-schools or any other organisation/group. Tokens/group tickets are required to be purchased for all passengers irrespective of age/height in case of joy/educational rides/awareness metro ride arranged by schools/institutions/groups.
‘Request/ application for industrial visit to Depot facility/technical rooms at Stations, must be sent to prolmrc@gmail.com. and is subject to approval.
Professional photography/videography can only be done if permitted by the management for special purposes. Request/ application for professional photography/videography at Station premises/ trains, must be sent to prolmrc@gmail.com. and is subject to approval.
In view of passenger safety and to avoid inconvenience, there is no provision of visiting unpaid area of metro stations in groups for any purpose like but not limited to educating, creating awareness about any issue, religious practices, video/still shooting etc.
‘Maximum permissible time to exit station for a single journey:
Same Station: 20 minutes
Any other station: 90 minutes
After the expiry of travel time, a penalty @Rs10/hour subject to maximum of Rs 50 will be charged.
Passenger can check the value of token (Token amount) on display provided in ticket counter while purchasing token. Token amount can also be checked on AVM (Add Value Machine) provided at stations.
